Fed up with cobbling reports together?
Get a grip on all of customer service – in a fraction of the time
You’re there again. It’s 5:48 pm, tomorrow’s leadership meeting is looming, the customer service report has to be finished – and you’ve still got five browser tabs open, three spreadsheets running and absolutely no energy left.
It’s time to stop chasing numbers and start using insights.
TellMeNow: See the whole picture – instantly
We built TellMeNow for people who want clear answers to three simple but critical questions:
- How is our customer service actually performing right now?
- What are our customers really saying?
- What should we do to improve the customer journey?
Using AI and predictive analytics, TellMeNow analyses 100% of your customer dialogues. That means you don’t just get more data – you get real understanding of:
- What’s happening
- Why it’s happening
- And what you can do about it
Insight in a fraction of the time
Traditional reporting is often built on manual work, sampling and reactive interpretation. It’s slow – and it usually misses what matters most.
TellMeNow changes the game by analysing every call, email and chat. We identify:
- Why your customers are contacting you
- What they’re asking about
- What the outcome was
- How satisfied they were – without needing to ask them in a survey
- Which improvements in your processes would increase efficiency or customer experience
- Which actions are likely to have the biggest impact
Example:
“Introduce a new returns routine – expected to reduce AHT by 12 seconds and increase CSAT by 0.7.”
What are customers actually saying?
TellMeNow doesn’t just pick up what is said – it reads the feeling behind the words. That might mean, for example, that:
- Dissatisfaction actually stems from a particular tone of voice from agents
- Friction appears at specific steps in the customer journey
- Positive feedback consistently occurs when agents behave in certain ways
You see not only what customers react to – but how they experience it.
GDPR built in – from day one
You get full analysis without compromising privacy.
- All data is stored in Sweden
- The entire analysis process is designed to comply with GDPR at every step
Integration without the headache
Data integration is often the bottleneck. That’s why TellMeNow is built to work:
- Either as a stand-alone tool
- Or connected to your existing systems
Fast, secure, and without the need for long, painful IT projects.
When the report is already done
With TellMeNow, you walk into the morning meeting one step ahead. With ready-made dashboards and AI-driven insights you already know:
- Which factors are driving FCR, CSAT and AHT
- What customers are saying – and how they feel about it
- What’s happening in the customer journey before problems escalate
In summary
✅ You avoid manual patchwork reporting
✅ You get insights from 100% of your customer dialogues
✅ You know what to do – before issues grow
✅ You stay fully compliant with GDPR
✅ You save time, energy and frustration
Want to stop cobbling reports together? Get in touch.
