TellMeNow turns every customer interaction into clear insight and prioritised decisions for leadership teams.
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Analyse 100% of interactions (no sampling)
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Find root causes and journey friction
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Prioritised actions tied to KPI impact
Problem: Many organisations have access to the answers — yet decisions are made without them.
Fact:
Every day, thousands of customers tell companies directly what they think, feel, and experience — through conversations, cases, emails, chats, feedback, and complaints.
That information is often:
– unstructured
– fragmented across multiple systems
– filtered through subjective interpretation
– summarised only when it is already too late
The result is:
Organisations make decisions based on data that
– reflects a sample, not the whole
– drives reaction instead of prevention
– feels right, but is not grounded in reality
TellMeNow exists for organisations that no longer accept this.
When the answers exist — but don’t reach the people making decisions.
Before TellMeNow, we spent days every month compiling reports that still didn’t explain why customers kept contacting us.
Once a month, I have to put together a customer service report for the leadership team. It takes countless hours. I have to pull some data from one system, some insight from another, and then piece it all together into a presentation.
And when I finally present it, I’m met with questions like, ‘So what happens next?’
When I try to explain and argue for concrete improvements, those ideas are always deprioritised. For ten years, I’ve been saying that our delivery information needs to improve — but it’s as if no one really listens or understands.
Instead, we end up investing in a new logo. As if that would actually make a difference.”
Head of Customer Service, Nordic retail
From monthly manual report building → automated decision brief.
TellMeNow solves this problem.
TellMeNow is built to support organisational decision-making.
If you are simply looking for faster case handling or more polished charts, there are other tools.
If you want to make better decisions, TellMeNow is relevant.
TellMeNow is:
- a tool that identifies patterns, drivers, and emerging trends
- a strategic analytics layer built on real operational data
- decision support for leadership, product, operations, and strategy
TellMeNow is not:
- a coaching tool for individual performance
- a system for scripts or conversation optimisation
- a productivity tool for frontline operations
- another traditional dashboard
What TellMeNow shows
TellMeNow analyses 100% of your customer interactions to identify trends, patterns, and points of friction.
TellMeNow turns customer conversations into decision-ready insight — not just statistics.
Why TellMeNow differs
Many tools show what has already happened. TellMeNow is used when you need to decide what to do next — and why.
We explain why it’s happening, what is changing, and which decisions will deliver the intended impact.
Average tool reports
“Customers frustrated with billing”
TellMeNow reports
“Customers frustrated with billing”
Why it happens
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Multiple billing formats across channels
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Missing context between invoice and order status
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Agents forced to interpret instead of explain
Recommended action
Standardise billing explanations and proactively clarify invoice structure before contact occurs.
Expected effect
- CSAT: 7.7 → 9.5
- AHT: −11 seconds
The effect of TellMeNow
Case: An e-commerce company was facing rising customer contact volumes and low customer satisfaction without a clear understanding of why.
Channels: email, chat, calls
Volume: ~15% interactions of order volume
Markets: UK
After implementation of TellMeNow:
Cost
−47%
Total service cost
Enquiries
−30%
Contact volume
AHT
-25%
Average handle time
CSAT
+12%
Customer satisfaction
Sales
+7%
Conversion / sales uplift
Payback
≤ 6 months
Estimated payback
What changed?
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Identified top 3 drivers behind repeat contacts and fixed root causes
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Standardised messaging across channels for high-friction journey steps
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Implemented proactive guidance where customers got stuck most often
We are building the next generation of customer understanding.
Most organisations already have the answers they need. The challenge is turning fragmented customer signals into shared, decision-ready insight — before problems escalate. We do this for you:
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We analyse 100% of customer interactions across channels
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We identify root causes behind volume, cost, and dissatisfaction
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We translate insight into prioritised actions for leadership teams
What you get every day
Decision brief
A concise summary of what changed, why it matters, and where to act.
Top drivers
The main reasons customers contact you, ranked by impact and urgency.
Recommended actions
Clear, prioritised actions linked to cost, volume, and customer experience.
Request a demo
We review every enquiry personally.
If there is a strong fit, we will outline the next steps together.
