concluding overall opinions. Automated and updated conclusions of your customers opinions, presented in easy read charts.
How much will it cost to use TellMeNow™?
The cost depends on how many surveys you want to conduct per month, and whether you would like us to call back customers who leave a poor rating. Contacting customers via text messages is generally much cheaper than other options, particularly when looking at the high response-rate. Contact us for an offer tailored to your requirements.
What will the effect be of using TellMeNow™?
In addition to finding out what your customers think of your company and your services, you can also compare different units or sellers within your organisation, and use the collected data for locating individual areas of development.
One of our customers, who have been with us from the start, has made an impressive journey using TellMeNow™.
What response-rate can I expect?
Compared to traditional postal or web surveys, the response-rate for TellMeNow™ is much higher. Many of our customers obtain a response-rate of over 40%, which provides you with an impressive insight into your customers’ opinions. Unhappy customers who receive a follow-up text message show a much higher response-rate for providing feedback on their experience, sometimes over 90%.
When can TellMeNow™ be used?
TellMeNow™ was initially designed to be used when a customer had been in touch with customer services, but today the service is used across all types of touch points, e.g.
- When the customer has visited a shop, exhibition, restaurant or hotel.
- When the customer has been visited by a seller, to evaluate the seller’s performance during the meeting.
- When the customer has ordered or received a product.
- After a completed service, such as window cleaning, cleaning etc.
Only your imagination is the limit – TellMeNow™ measures customer satisfaction where you want it.
How do I get started with TellMeNow™?
Get in touch with us and we’ll set up an account the same day, and then you can get started straight away. We can also help you connect TellMeNow™ to your current systems through an API, in order to automate messages.