Your customers tell you everything you need to know.
Understand your customer in real time. No more filters. No more guesswork.
TellMeNow analyses your customer conversations and delivers relevant insights, decision support, and recommended actions.
You know that feeling when you think you understand, but have nothing real to go on? We’ve been there. In meetings where all we had to lean on was gut instinct, a handful of customer comments, and dashboard charts that got us nowhere.
TellMeNow was born out of that. We wanted to know — not guess, and not rely on gut feeling.
Today we listen to every customer conversation. Every call, every chat, every angry email. Round the clock, across every channel. We turn it all into clear insights you can actually act on. Now we know what to do — and what not to do. We feel not only in control, but confident about how we’ll get better.
TellMeNow helps you understand what’s really happening in your customer service — and why.
With AI that continuously analyses every customer conversation, you get:
Patterns: Instantly spot what truly drives volume, AHT, FCR, or costs.
Early signals: Detect trends early enough to act on them.
The customer’s voice: TellMeNow connects the customer experience with the numbers behind it.
What Tellmenow reveals
TellMeNow analyses 100% of your customer conversations
It uncovers trends, patterns and points of friction. From these, you get recommendations with concrete business impact.
We don’t just say: “People are frustrated with billing.”
We say: “If you implement this, customer satisfaction will rise from 7.7 to 9.5 — and average handling time will drop by 11 seconds.”
No guesswork. Just actionable insights.
From real customer voices, straight into action.
Why TellMeNow stands out
Customer conversations. Instant action.
Funktion
Every channel — voice and text
Insights in real time
Clarity across the whole customer journey
Pinpoints what drives friction and volume
From emotion analysis to business action
TellMeNow
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* Where we stand against the competition
Many of the companies we meet are stumbling in the dark — often without even realising it. They rely on poor data and lack access to the insights that really matter.
A customer service manager told us:
“Once a month I have to put together a report from customer service for our management team. It takes me hours. I pull a bit of data from here, a bit of information from there, and try to stitch it all into a presentation. And when I’ve finally done that, I just get loads of questions like: ‘Alright, but what happens next?’
When I explain and try to get buy-in for ideas, they always get pushed aside. For ten years I’ve been saying our delivery information has to improve — but it’s as if no one ever listens or understands! Instead, they splash out on a new logo. As if that would make any difference.”
Exactly! Trying to understand your customers with fragmented data is like doing a jigsaw with half the pieces missing. And it takes an enormous amount of time.
TellMeNow pulls the whole picture together — straight from what your customers are actually saying. All that customer voice is then transformed into a clear view, so you can immediately see what shapes experience, loyalty and cost.
And you get recommendations on exactly what to do next to make a real difference for your customers. That’s something you can show your boss with confidence.
From high cost to high loyalty
That’s how one of our clients saved £89k and increased NPS by 12 points.
CHALLENGE! High service costs, low NPS, long handling times, and dissatisfied customers.
SOLLUTION Listening to every conversation to uncover the biggest sources of friction.
We’re building the future of customer insight
Understanding your customers shouldn’t rely on gut feeling, theories or after-the-fact statistics. It’s about uncovering what they actually say and want — here and now. For a person, listening to thousands of customer conversations every day is impossible. For TellMeNow AI, it’s routine. We analyse everything in real time and show not just the patterns, but the actions that will make the biggest difference.
The result? A game changer. You get insights straight from your customers — no filters, no guesswork — just clear answers on what creates friction and what builds loyalty. TellMeNow gives you what you’ve always wanted: relevant insights from your own data, turned into decisions and actions.