DECISION SUPPORT BUILT FROM CUSTOMER SIGNALS
Turn customer conversations into operational decisions.
Most organisations already have the signals they need.
They are buried in calls, emails, chats and customer interactions.
TellMeNow analyses 100% of those interactions and turns them into clear decision support for teams and leadership.
Choose the product that matches the decision you need to make.
TMN Survey
Ask a focused question.
Get a clear answer.
Collect fast feedback by SMS or email after a selected event or customer interaction. Use direct reply options or link to a tailored feedback page, then track response trends and review comments in one place.
Best for Fast, quantitative follow-up on a clearly defined question.
TMN Insight
From thousands of customer conversations to better decisions and practical action.
Analyse existing calls, emails, chats and support cases. TMN Insight shows what requires attention, explains the evidence behind the change and supports the path from priority to action and follow-up.
Best for Leaders who need to understand recurring customer friction, contact demand and customer impact.
TMN Insight+
IN DEVELOPMENT
Connect customer conversations with the rest of the business.
TMN Insight+ includes TMN Insight and adds agreed business data and relevant internal information. It connects customer signals with operational and financial outcomes to show what may be affecting business performance and where action could have the greatest impact.
Best for Leadership teams that need a company-wide view of drivers, effects and priorities.
A shorter path from what customers say to what the business should do.
1
See what changed
Identify the the changes and issues that require attention now.
2
Understand why
Explore recurring patterns, relationships and likely drivers, with access to the underlying evidence.
3
Decide and act
Prioritise the response, define ownership and turn the decision into a specific action.
4
Track the outcome
Track the relevant measures and assess whether the intended improvement occurred.
Start with the product you need.
- TMN Survey can be launched quickly when you need direct feedback on a specific question.
- Start with TMN Insight when the information already exists in customer conversations.
- Organisations that need the broader connection to business performance can discuss TMN Insight+ while it is in development.
Evidence before conclusions.
TellMeNow distinguishes between an observed change, a recurring pattern, a relationship, a likely driver and a confirmed cause. Conclusions are tied to the available evidence, and uncertainty is made visible where it matters.
- Broad coverage across supported sources
- A clear path from overview to underlying evidence
- Repeatable analysis for consistent follow-up
- Priorities connected to the outcome the organisation wants to influence
A shared view of what deserves attention.
TellMeNow is designed for executives, operations leaders, customer experience leaders and customer service leaders who need more than another report. It creates a common evidence base for deciding what to investigate, what to prioritise and what to do next.
Start with the decision you need to make.
We will help you identify which TellMeNow product best fits the question you need answered, the data available and the outcome you want to influence.