Your customers are already telling you what needs fixing.

TellMeNow analyses customer conversations together with operational and business data to identify avoidable demand, recurring customer friction, root causes and operational priorities.

Built for customer service leaders, operations teams, CX leaders and executives.

Your customers are already telling you what needs fixing.

TellMeNow analyses every customer conversation and turns it into clear operational decision support.

Turn customer conversations into operational decisions.

Most organisations already have the signals they need.

They are buried in calls, emails, chats and customer interactions.

TellMeNow analyses 100% of those interactions and turns them into clear decision support for teams and leadership.

A short decision brief. Delivered daily.

Reading time: under three minutes.

the biggest drivers of customer demand

avoidable friction

what changed

likely impact

recommended actions

Most teams can see the volume. Few can see the cause.

Without understanding what keeps driving customer demand, organisations stay stuck reacting to the same problems.

TellMeNow helps teams and leadership identify recurring friction and act earlier.

Built from operational reality.

TellMeNow was built by people who have spent decades running customer service operations and making operational decisions.

We saw the same pattern repeatedly:

teams reacting to recurring contact volume

leaders lacking visibility into what was driving demand

customer friction repeating without clear root-cause evidence

TellMeNow was built to change that.

Built for organisations that need answers they can trust.

Not vague summaries.

Not black-box outputs.

TellMeNow delivers:

100% coverage
Analyses every interaction, not samples.

Explainable conclusions
Shows why a recommendation is made.

Prioritised recommendations
Makes clear what to fix first.

Repeatable logic
Same data in. Same analysis out.

Product

What TellMeNow does and what your organisation receives.

How it works

How customer interactions become structured operational decision support.

Why TellMeNow

Why traditional reporting misses what matters.

Your customers are already telling you what needs attention.

TellMeNow helps your organisation understand what matters — before cost and friction escalate.

TellMeNow is a customer service decision-support platform for customer service operations. It analyses 100% of customer conversations and combines it with operational and business data to identify avoidable demand, recurring friction, root causes and operational priorities.

Traditional customer analytics tools mainly show activity and historical reporting. TellMeNow helps explain why customer demand happens, what creates operational pressure and what should be prioritised first.

Yes. TellMeNow is designed to analyse all customer conversations across supported channels including calls, email and chat, rather than relying on sampling.

TellMeNow is built for Heads of Customer Service, CX leaders, operations teams, COOs and business leaders who need clearer operational decision support.

Yes. TellMeNow helps organisations identify recurring contact drivers, avoidable friction and root causes behind repeated customer demand.