Turn customer signals into better business decisions.
TellMeNow helps leaders understand what needs attention, why it is happening and what the organisation should do next.
Built for customer service leaders, operations teams, CX leaders and executives.
Start with the information you have — or the question you need answered.
Ask a focused question
Collect fast feedback by SMS or email after a selected event or customer interaction.
Use existing customer conversations
Analyse calls, emails, chats and support cases to understand what requires attention.
Connect the wider business context
Add agreed business data and relevant internal information to examine how customer and operational factors relate to business performance.
Choose the product that matches the decision you need to make.
TMN Survey
Ask a focused question. Get a clear answer.
Best for: fast, quantitative follow-up on a clearly defined question.
TMN Insight
From thousands of customer conversations to better decisions and practical action.
Best for: leaders who need to understand recurring customer friction, contact demand and customer impact.
TMN Insight+
Connect customer conversations with the rest of the business.
Best for: leadership teams that need a company-wide view of drivers, effects and priorities.
A shorter path from what customers say to what the business should do.
See what changed
Identify the changes and issues that require attention now.
Understand why
Explore recurring patterns, relationships and likely drivers, with access to the underlying evidence.
Decide and act
Prioritise the response, define ownership and turn the decision into a specific action.
Track the outcome
Track the relevant measures and assess whether the intended improvement occurred.
Evidence before conclusions
TellMeNow distinguishes between an observed change, a recurring pattern, a relationship, a likely driver and a confirmed cause.
Start with the product you need
TMN Survey and TMN Insight can be used independently. TMN Insight+ extends Insight while it is in development.
A shared view of what deserves attention
A common evidence base for deciding what to investigate, what to prioritise and what to do next.
Start with the decision you need to make.
We will help you identify which TellMeNow product best fits the question you need answered, the data available and the outcome you want to influence.