Choose the product that matches the decision you need to make.
Start with focused feedback, intelligence from existing customer conversations, or a broader view across the business.
Three products. Two ways to begin.
TMN Survey — Ask
Collect fast feedback by SMS or email after a selected event or customer interaction.
TMN Insight — Understand and act
Analyse existing calls, emails, chats and support cases, then move from the overall picture to the customer conversations behind it.
TMN Insight+ — Connect the business
Includes TMN Insight and adds agreed business data and relevant internal information.
Start with the situation you have today.
You need to ask a focused question
Use TMN Survey for fast, quantitative follow-up on a clearly defined question.
The answers already exist in customer conversations
Use TMN Insight to understand recurring customer friction, contact demand and customer impact.
You need the broader business connection
Discuss TMN Insight+ when leadership needs a company-wide view of drivers, effects and priorities.
Ask. Understand. Connect.
Focused feedbackorTMN Insight
Existing conversations→TMN Insight+
Business context
TMN Survey is a standalone TellMeNow product. It does not require TMN Insight, and it is not a required first step before TMN Insight. TMN Insight+ includes everything in TMN Insight and extends the analysis across the organisation.
A shared path from signal to action.
See what changed
Identify the changes and issues that require attention now.
Understand why
Explore recurring patterns, relationships and likely drivers, with access to the underlying evidence.
Decide and act
Prioritise the response, define ownership and turn the decision into a specific action.
Track the outcome
Track the relevant measures and assess whether the intended improvement occurred.
Built for the people who make and carry out decisions.
Executives
A shared evidence base for deciding what to investigate and prioritise.
Operations and customer service leaders
Clearer priorities for contact demand, workload and recurring friction.
CX leaders and teams
Customer impact connected to the evidence behind it.
Start with the decision you need to make.
We will help you identify which TellMeNow product best fits the question you need answered, the data available and the outcome you want to influence.