TellMeNow analyses 100% of customer conversations together with operational and business data to identify avoidable demand, recurring friction, root causes and decision priorities.
What TellMeNow does
Your customers continuously reveal where friction exists across the business.
In calls, emails, chats and support cases, they expose:
- what creates unnecessary contact
- what causes repeat demand
- where customer effort increases
- where processes, communication or delivery are breaking down
Most organisations never see the full picture.
Only a small proportion of customer interactions are ever manually reviewed. That means decisions are often based on sampling, assumptions or fragmented reporting.
TellMeNow changes that.
TellMeNow analyses 100% of customer interactions automatically, removing sampling bias and surfacing the patterns that actually drive operational cost and customer friction.
It shows:
- what keeps driving avoidable demand
- where repeat contact is being created
- what is damaging customer experience
- the root causes behind recurring friction
- emerging issues across the customer journey
Built around your existing operation
No AI expertise required
No new systems to implement
No operational retraining
Fast onboarding.
Your first decision brief arrives within days.
What you receive
A daily decision brief
TellMeNow delivers a concise decision brief showing:
- which contact drivers appeared most
- which contacts are avoidable
- what fixing each issue is likely worth
- what changed since the previous period
- where friction is increasing
Built for fast operational and executive decision-making.
From there, you can drill down from trend to underlying evidence, including individual customer interactions where needed.
How TellMeNow helps different stakeholders
TMN is built for everyone who makes decisions, leads teams, or drives results.
TMN helps COOs understand:
- Which customer issues are creating avoidable demand
- Which operational problems continue despite previous interventions
- Where customer friction is increasing workload and reducing efficiency
- Which improvements will have the greatest impact on stability and control
- How customer experience influences business performance and operational resilience
TMN helps Customer Service Managers understand:
- Why customers contact you
- Which issues occur most frequently
- Which customer frustrations should be prioritised
- How customer experience changes over time
- Where operational improvements will have the greatest effect
TMN helps Team Leaders understand:
- What customers are struggling with right now
- Which contact reasons are increasing
- Where agents need additional support
- Which issues consume the most handling time
- What should be prioritised in the coming days and weeks
Why organisations use TellMeNow
Most organisations already have the data.
Very few turn it into decisions.
Customer insight is often:
TellMeNow transforms everyday customer conversations into decision-ready business intelligence before problems become expensive.
Your customers are already telling you what needs attention.
TellMeNow helps your organisation understand what matters, what it costs, and what to fix first.