TellMeNow analyses every customer interaction across calls, emails, chats and support cases, then delivers clear decision support showing what drives demand, customer friction and unnecessary cost.
What TellMeNow does
Your customers continuously reveal where friction exists across the business.
In calls, emails, chats and support cases, they expose:
- what creates unnecessary contact
- what causes repeat demand
- where customer effort increases
- where processes, communication or delivery are breaking down
Most organisations never see the full picture.
Only a small proportion of customer interactions are ever manually reviewed. That means decisions are often based on sampling, assumptions or fragmented reporting.
TellMeNow changes that.
TellMeNow analyses 100% of customer interactions automatically, removing sampling bias and surfacing the patterns that actually drive operational cost and customer friction.
It shows:
- what keeps driving avoidable demand
- where repeat contact is being created
- what is damaging customer experience
- the root causes behind recurring friction
- emerging issues across the customer journey
What you receive
A daily decision brief
TellMeNow delivers a concise decision brief showing:
- which contact drivers appeared most
- which contacts are avoidable
- what fixing each issue is likely worth
- what changed since the previous period
- where friction is increasing
Built for fast operational and executive decision-making.
From there, you can drill down from trend to underlying evidence, including individual customer interactions where needed.
Built around your existing operation
No AI expertise required
No new systems to implement
No operational retraining
Fast onboarding.
Your first decision brief arrives within days.
What TellMeNow identifies
What drives customer contact over time — not just what happened, but the underlying causes that keep generating demand.
The experience behind customer contact, including friction, confusion, frustration and unnecessary effort.
Where friction occurs in the customer journey, how frequently it appears, and the operational conditions surrounding it.
Prioritised actions linked to business impact, customer experience improvement and avoidable demand reduction.
Why organisations use TellMeNow
Most organisations already have the data.
Very few turn it into decisions.
Customer insight is often:
TellMeNow transforms everyday customer conversations into decision-ready business intelligence before problems become expensive.
Your customers are already telling you what needs attention.
TellMeNow helps your organisation understand what matters, what it costs, and what to fix first.