HOW TELLMENOW WORKS
Three products.
Two ways to begin.
Use TMN Survey when you need to ask a focused question.
Use TMN Insight when the answers already exist in customer conversations.
TMN Insight+ extends Insight with business data and relevant internal information.
The product structure
AVAILABLE TODAY
TMN Survey — Ask
A standalone service for collecting fast, focused feedback by SMS or email.
AVAILABLE TODAY
TMN Insight — Understand and act
A separate product that analyses existing customer conversations and supports the path from insight to decision, action and measurable follow-up.
IN DEVELOPMENT
TMN Insight+ Connect the business
An extension of TMN Insight that adds business data and relevant internal information to examine how customer and operational factors relate to business performance.
Customers can begin with either product according to the decision they need to make.
Evidence.
Explanation.
Priority.
Action.
Follow-up.
Each TellMeNow product is designed to shorten the path from a signal to a useful response. The source and scope differ, but the principle is the same: make the evidence clear, explain what it supports, decide what matters and track the outcome.
How TMN Survey works
1. Define the event, audience and focused question.
2. Choose direct response, email response or a tailored feedback page.
3. Send through an agreed automated trigger or recipient flow.
4. Track response volume, answer distribution, trends and comments.
How TMN Insight works
1. Connect supported calls, emails, chats or support cases.
2. Structure the conversations so themes, customer sentiment and recurring patterns can be analysed consistently.
3. Show the changes that require attention and the evidence behind them.
4. Distinguish observed changes, relationships, likely drivers and confirmed causes.
5. Support prioritisation according to the operational or customer outcome the organisation wants to influence.
6. Turn the priority into an action with a clear owner and track the relevant measures after implementation.
1. Begin with the conversation intelligence already available in TMN Insight.
2. Add agreed business data and relevant internal information.
3. Connect influencing factors with operational and financial outcomes.
4. Move from company overview to business area, process or problem, and underlying evidence.
5. Recommend actions for a selected goal, including expected effect and uncertainty.
6. Track the selected measures to assess the outcome after implementation.
Start with the question, not the technology.
Tell us what you need to understand or improve. We will help you identify the right product and the information required.