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FOCUSED FEEDBACK
Ask one focused question.
Get answers you can use.
TMN Survey makes it simple to collect fast feedback by SMS or email after a selected event or customer interaction. Track response trends, answer distributions and comments without creating a large feedback programme.
See how TellMeNow Survey works
When the question is clear, the feedback process should be simple.
Use TMN Survey to follow up on a specific event, check whether an issue was resolved or capture a short comment. Customers can respond directly with a simple option, such as 1 for yes and 2 for no, or follow a link to a tailored feedback page.
TMN Survey is designed for focused, quantitative follow-up. It gives your team a clear view of responses over time while preserving the customer’s own words when comments are collected.
How it works
1
Define the moment and the question
Choose the event that should trigger the request and the question you need answered.
2
Choose the response format
Use a direct SMS response, an email response or a link to a tailored feedback page. Free-text comments can be added where they are useful.
3
Send automatically or from an agreed list
Feedback requests can be triggered through an agreed integration or sent to an agreed recipient list.
4
Track the responses
See response volumes, answer distributions, trends and comments in one place.
What you receive
- Response volume and response rate
- Distribution across answer options
- Response trends over time
- Free-text comments where enabled
- A clear view by relevant period, event or agreed segment
Use TMN Survey independently.
TMN Survey is a standalone TellMeNow product. It does not require TMN Insight, and it is not a required first step before TMN Insight. Choose TMN Survey when you need to ask customers a focused question. Choose TMN Insight when you need to understand what customers are already saying in existing conversations.
Start collecting focused feedback without unnecessary complexity.
Tell us what you want to ask, when you want to ask it and how the answer should be used.